Deficient Claims FAQ

What documentation should I submit to support my claim for Out-of-Pocket costs?

You should submit as much documentation as possible to show that you were the victim of identity theft or fraud that you believe was related to the possible misuse of your Social Security number, date of birth, email address, address, income and employment information, or health care ID number at some point after January 2015. If you spent money to try to resolve that identity theft, you should submit documentation of those expenses to the extent feasible. If you spent time to try to resolve that identity theft, you should submit a narrative explaining what you did. If you spent money on credit monitoring services or credit freezes, you should submit documentation of those expenses (incurred in or after February 2015). Examples of documentation are below, but other documentation may also be accepted. Original documents will not be returned, so please submit copies only.

Identity Theft

If you spent time or money because of identity theft that you believe resulted from the Data Breach, submit documentation of the identity theft, such as:

Unauthorized, Unreimbursed Expenses

If you had unreimbursed fraudulent charges, bills, loans, overdraft or late payment fees that you believe resulted from the Data Breach, you may want to submit documents such as:

Payments you made

If you spent money to protect yourself following the Data Breach, or to deal with identity theft that you believe resulted from the Data Breach, you may want to submit documents such as:

Miscellaneous Expenses for which documentation was not retained

If you incurred expenses for mileage, phone charges, postage, copying, faxing, or notary charges, or other charges for which receipts/documentation would not normally be available, connected to identity theft or fraud that you believe resulted from the Data Breach, please provide an explanation of why you incurred those expenses (for example, where you drove or who you called). We do not expect you to have receipts for all these expenses.

Other losses

Some Settlement Class Members may have been denied payments to which they were entitled, or may have been denied other valuable opportunities, because of identity theft or fraud that they believe was a result of the Data Breach. Examples of documentation of such losses include:

Unreimbursed Time

If you can adequately document identity fraud or theft (see above), and you spent time to address those issues, you will be reimbursed for the time you spent -- up to ten hours without further documentation -- at the rate of $15 per hour.

If you spent more than ten hours of time, provide a detailed narrative of what you did and how long it took you.

If you took time off work to deal with identity theft or fraud, and you earn more than $15 per hour, please also submit evidence of the number of hours you took off work, and your hourly rate, such as: